Privacy Policy
Privacy Policy
Last Updated: May 27, 2026
“Tixta” is a brand of InstaUnicorns LLC, a Florida limited liability company (“Tixta,” “we,” “us,” “our”). Tixta is a marketing agency that provides software-enabled services, including customer outreach, review-request workflows, social and reputation management, analytics, and consulting (collectively, the “Services”).
1. Who This Policy Covers
This Policy explains how we handle Personal Data of:
Site visitors, prospects, vendors, job applicants, and event participants
Our clients and their personnel
End-customers of our clients where we assist clients with communications and reputation workflows
When we collect data for our own purposes, Tixta is a controller. When we handle data strictly on a client’s instructions, Tixta is a processor/service provider, and the client’s privacy notice governs.
We operate globally and this Policy is intended to address U.S. federal/state laws (including California CPRA), GDPR/UK GDPR, Canada (PIPEDA/CASL), Australia/New Zealand, and other applicable laws.
2. Categories of Personal Data We Collect
Identifiers & contact: name, email, phone, postal address, company, role, login/ID
Commercial & account: subscription tier, orders, invoices, support tickets, client settings, communications preferences
Campaign & CRM inputs (client-provided): recipient lists, templates, review-request audiences, tags/segments, engagement metrics, service history (as provided by client)
Payment data: processed by Stripe; we receive limited metadata (e.g., success/failure, masked details). We do not store full card numbers
Online/technical: device/browser info, IP, cookie IDs, pages viewed, timestamps, referral URLs, crash logs, anti-abuse signals, approximate location (derived from IP), and similar telemetry
Communications content: emails/SMS you send to us; call recordings where permitted and disclosed
Social & platform (client-directed): public profile links/handles, business listing identifiers, review content/links, message metadata, and platform analytics (subject to each platform’s policies)
Recruiting (applicants): resume/CV, work history, right-to-work info where permitted
We do not intentionally collect sensitive personal data unless a client expressly directs us and applicable law permits (e.g., exact geolocation, health data). If provided, we process it only as instructed and with heightened safeguards.
3. How We Use Personal Data
We use Personal Data to:
Provide and improve Services (set up accounts, implement campaigns, measure performance, monitor deliverability, QA, troubleshoot)
Operate sites and security (fraud prevention, access control, incident detection)
Billing & administration (invoicing, collections, subscription management)
Communications (service notices, onboarding, updates, client support)
Marketing to prospects/clients (product news, events, offers — opt out anytime)
Comply with laws (consumer protection, e-communications, tax, sanctions, responding to lawful requests)
Business continuity (mergers, acquisitions, financing)
When we act as processor/service provider, we process data only on the client’s documented instructions and for the client’s purposes.
4. Text Messaging (SMS/MMS) and Email
4.1 Tixta’s Own SMS Program
Where individuals opt in on our website — for example, on our demo request form at https://www.tixta.com/demo — Tixta may send:
Transactional messages (demo confirmations, scheduling, and account/service updates), if you check the transactional consent box; and
Promotional messages (follow-ups, offers, and product updates), only if you separately check the promotional consent box.
Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Text HELP for help. Opt-out requests are honored promptly. SMS consent checkboxes on our forms are never pre-checked, and you may submit our forms without consenting to SMS.
4.2 Client Campaigns
Clients are responsible for obtaining and documenting all required opt-in consents for SMS/MMS and email to their end-customers (including express written consent under TCPA/TSR where required). For A2P messaging, clients must complete 10DLC registration and maintain campaign approvals; carrier fees may apply.
4.3 Opt-Out and Email Compliance
We honor STOP/UNSUBSCRIBE mechanisms promptly. For email, we follow CAN-SPAM/CASL (accurate sender identity, truthful subject lines, functioning unsubscribe). Standard message/data rates may apply to any text messages.
5. Cookies, Analytics & Advertising
We use cookies/SDKs for: authentication, preferences, analytics, performance, security/anti-abuse, and (where applicable) ad measurement. You can manage cookies in your browser and, where offered, through our Cookie Settings tool. “Do Not Track” signals are not consistently honored by the industry; we treat them as opt-out of cross-context advertising where required by law.
6. How We Share Personal Data
We do not sell Personal Data for money.
SMS opt-in data is never shared for marketing. Text messaging originator opt-in data and consent will not be shared with, sold to, or otherwise disclosed to any third party or affiliate for their own marketing or promotional purposes. Disclosure of such data is limited strictly to service providers acting on our behalf solely to deliver the messages you have consented to receive (e.g., our messaging platform provider).
We may otherwise share Personal Data as follows:
Service providers/sub-processors under contract (hosting, storage, analytics, deliverability, communications, customer support, payment processing by Stripe)
Third-party platforms (Google, Meta/Instagram, TikTok, Yelp, X/Twitter, LinkedIn, Twilio, etc.) when a client asks us to connect or post/interact. Each platform’s own terms/privacy apply
Affiliates for internal business purposes consistent with this Policy (excluding SMS opt-in data as described above)
Legal and safety (to comply with law, enforce terms, protect rights, investigate abuse/fraud)
7. International Transfers
We may transfer Personal Data to countries with different data protection laws (e.g., to the United States). Where required, we use Standard Contractual Clauses (SCCs), the UK Addendum/IDTA, and other appropriate safeguards. Copies or a description of safeguards are available upon request.
8. Security
We maintain administrative, technical, and physical safeguards (e.g., encryption in transit, access controls, network monitoring, least-privilege) designed to protect Personal Data. Despite safeguards, no method is entirely secure; use of our Services is at your own risk.
9. Retention
We retain Personal Data for as long as needed to provide the Services, meet legal/accounting obligations, resolve disputes, and enforce agreements. Criteria include account status, statutory periods, and the nature of the data. Records of SMS consent and opt-out requests are retained as required to demonstrate compliance. We may anonymize data and retain it for analytics.
10. Your Rights & Choices
Your rights depend on your location and applicable law. Subject to verification and exemptions, you may request to:
Access/Know the categories/specific pieces of Personal Data we hold about you
Correct/Update inaccurate data
Delete Personal Data (subject to legal exceptions)
Port data (where technically feasible)
Opt out of targeted advertising/cross-context “sharing” and certain profiling
Limit use/disclosure of sensitive Personal Data (if we collect it)
Object/Restrict certain processing
Withdraw consent where processing is based on consent (for SMS, simply reply STOP)
How to exercise: email support@tixta.com or use Your Privacy Choices links (where available). We will not discriminate against you for exercising your rights. If we process your data for a client, we may refer your request to that client (controller).
Appeals (U.S. state laws): If we decline your request, you may appeal by replying “Privacy Appeal” to our response. If you remain unsatisfied, you may contact your state Attorney General.
EU/UK: You may lodge a complaint with your local supervisory authority.
11. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect Personal Data from children. If you believe a child provided data to us, contact support@tixta.com.
12. Stripe & Payments
All payments are processed by Stripe under its terms and privacy policy. Tixta does not store full payment card details. Questions about payment security should be directed to Stripe.
13. Changes to This Policy
We may update this Policy periodically. Material changes will be posted with a new Last Updated date. If required by law, we will notify you and/or obtain consent.
14. Contact Us
InstaUnicorns LLC d/b/a Tixta 4770 Biscayne Blvd, Suite 730, Miami, FL 33137 Email: support@tixta.com
Governing Law: Florida, without regard to conflict-of-laws rules. Venue: state or federal courts in Miami-Dade County, Florida.